User Data Policy

Effective Date: Jan/19/2025

Introduction

At Health360, we prioritize the privacy, security, and transparency of your personal data. This User Data Policy outlines how we collect, use, store, and protect your information while providing telehealth services. It also specifies the requirements and process for account deletion.

1. Data Collection

We collect user data to ensure seamless healthcare delivery. Data collected includes:

  • Personal Information: Name, date of birth, contact details.
  • Health Records: Medical history, prescriptions, and consultation details.
  • Usage Data: App interactions, preferences, and feedback.

2. Data Use

We use your data for:

  • Scheduling and managing telehealth appointments.
  • Providing personalized healthcare services.
  • Sending notifications related to health updates, appointments, and billing.
  • Ensuring compliance with legal and regulatory standards.

3. Data Protection

Health360 employs industry-standard encryption and secure storage practices, including:

  • Data encryption (at rest and in transit).
  • Two-factor authentication for account access.
  • Regular system audits and penetration testing.

4. Data Sharing

We only share your data with:

  • Licensed medical professionals for care delivery.
  • Partner labs, pharmacies, or hospitals upon user consent.
  • Legal entities as required by law.

5. User Rights

You have the right to:

  • Access your data at any time.
  • Request corrections or updates to your information.
  • Delete your account and associated data.

6. Account Deletion Requirements

Eligibility for Account Deletion

  • Users must clear all pending transactions or payments.
  • Users must complete ongoing medical consultations or procedures.

Process for Account Deletion

  1. Submission of Request:
    Submit a formal account deletion request via the app settings or email support@h360ng.com.
  2. Verification:
    You will be required to verify your identity using:
    • Registered email or phone number.
    • Security questions or OTP validation.
  3. Data Review and Clearance:
    • A 30-day review period will ensure no ongoing services or obligations are linked to the account.
  4. Final Deletion:
    Once verified and cleared, your account and associated data will be permanently deleted. A confirmation email will be sent to you.

Exceptions

  • Certain health records may be retained as required by law or regulatory authorities.
  • Anonymous usage data for analytical purposes may be retained.

7. Policy Updates

This policy may be updated periodically. Users will be notified of significant changes through email or app notifications.

8. Contact Information

If you have any questions about this policy or need assistance, please contact:
Email: privacy@h360ng.com
Phone: +234-807-240-2112

By using Health360 services, you agree to this policy. Thank you for trusting us with your healthcare needs.

Health360

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